The LGBT Cymru Helpline is a free and professional caring service for Lesbian, Gay, Bisexual & Transgender people in Wales aiming to counteract feelings of individual social isolation and strengthen connections between LGBT communities in all our areas.
Free Phone Number: 0800 023 2201
contact@lgbtcymruhelpline.org.uk
We provide general information, advice and support in many areas of life and around various issues that people might experience, keep scrolling down. We will soon launch a brand new website with a public access and a search facility that enables anyone to look for support or services catering for LGBT issues as well as listings of forthcoming LGBT events.
Our staff and trained volunteers will be able to help any caller on any subject to do with sexual orientation or gender identity.
Our Helpline is currently open between 9AM and 5PM from Monday to Friday, and from 7PM till 9PM on Mondays and Wednesdays, although we are always looking for more volunteers to help us providing our service outside of these times – if you want to join us, drop us an e-mail!
You don't have to be lesbian, gay or bisexual to call us, perhaps you have questions or concerns about your child, or your parent, or you may even want to talk about your friend, partner or spouse.
General Information and Advice
We can give you information about places to go, bars, clubs, social and sports groups or support groups.
Coming Out
Call us if you want to talk about your feelings; are frightened, confused or isolated. Falling in or out of love. Coming to terms with your sexuality, or feelings for a classmate or workmate .
Discrimination
If you think that you might have been discriminated in employment or other areas of life because of your sexual orientation or gender identity, or if you would like to find out what your rights are, we can help you answer your queries and make sure that you can access not only information but also justice. If you need help because you have been discriminated, we can represent your case and sometimes also arrange for free legal representation. What matters is that you let us know what you are experiencing and then check what the law says so that we can help both you as well as organisations to ensure that LGBT people get treated equally and fairly. Call 0800 023 2201 for support, advice etc.
Hate Crime please visit
ECWALES website. or call 0800 023 2201 for support.
If you have experienced or know of any anti-LGBT hate crime or incident but do not feel able to report this directly to the police, we can help to report the information you tell us to the Police on your behalf. We ensure that all your information and details are kept confidential and, if you wish, you can even remain anonymous. If you do not want to make a formal report, we can also make sure to offer a listening ear and see if we can help you in other ways.
Counselling
Our counselling service offers help with: Relationships, Bereavement, Sexuality, HIV/Aids, Gender Identity, Homophobic and Transphobic Hate Crime, Coming Out Issues, Stress & Anxiety, Emotional Problems, etc.
We offer free telephone and e-mail counselling with staff and volunteers who have been trained in basic counselling skills, but we can also arrange for more in-depth counselling/psychotherapy sessions. Face-to-face sessions are currently provided in a safe environment in the Swansea area, but we are also building our service to cover for the rest of Wales. All counsellors in accordance with BACP ethical code of conduct and have undergone sexual orientation and gender identity awareness training. Call 0800 023 2201 for details
LGBT-friendly Listings (click for details)
Building on the success of our previous listing of trades people and services, we will soon launch a new website packed with information about products and services that are aimed to or friendly for LGBT people. If you would like your organisation/product/services to feature here, make sure to drop us an e-mail!
The LGBT Cymru Helpline is a subsidiary of the LGBT Excellence Centre Wales Ltd., for more information please visit
ECWALES website. Company Registration No. 6407962, Charity Registration No. 11223355.
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