The LGBT Cymru Helpline is a free and professional caring service for Lesbian, Gay, Bisexual & Transgender people in Wales aiming to offer support and information to the LGBT community.  We offer a free telephone helpline, and low cost Counselling service.

 
The Line operates between 7pm and 9 pm Mondays and Wednesday (voice mail other times checked daily) Please leave your message and someone will get back to you… Alternatively you can e-mail us by clicking here: 

We provide general information, advice and confidential support in many areas of life and around various issues that people might experience.    Our qualified staff and trained volunteers are able to help any caller on any subject to do with sexual orientation or gender identity.  

We are always looking for more volunteers to help us provide our service outside of these times – if you want to join us, drop us an e-mail! e-mail

You don’t have to be lesbian, gay or bisexual to call us, perhaps you have questions or concerns about your child, or your parent, or you may even want to talk about your friend, partner or spouse. 

General Information and Advice 
We can give you information about places to go, bars, clubs, social and sports groups or support groups. 

Counselling 
Our counselling service offers help with: Relationships, Bereavement, Sexuality, HIV/Aids, Gender Identity, Homophobic and Transphobic Hate Crime, Coming Out Issues, Stress & Anxiety, Emotional Problems, etc. We offer an inexpensive route to counselling as our fees are linked to clients income.  For those on benefits, fees can be as low as £5.00 per session.  All our counsellors are qualified and members of the BACP (British Association for Counselling and Psychotherapy) working in accordance with the BACP ethical framework. 

We offer free telephone and e-mail counselling with staff and volunteers who have been trained in basic counselling skills, but we can also arrange for more in-depth counselling/psychotherapy sessions. Face-to-face sessions are currently provided in a safe environment in the Swansea area, but we are also building our service to cover for the rest of Wales. All counsellors in accordance with BACP ethical code of conduct and have undergone sexual orientation and gender identity awareness training. Call FREE Phone 0800 840 2069 for details 

Coming Out 
Call us on FREE Phone 0800 840 2069 if you want to talk about your feelings; are frightened, confused or isolated. Falling in or out of love. Coming to terms with your sexuality, or feelings for a classmate or workmate .  Alternatively, drop us an e-mail and we can arrange to call you back or we can talk to you on-line via e-mail or instant messaging (coming soon).

Hate Crime and Domestic Violence:   for support. Or visit http://www.saferwales.com/default.asp?contentID=1 

If you have experienced or know of any anti-LGBT hate crime or incident but do not feel able to report this directly to the police, we can help to report the information you tell us to the Police on your behalf. We ensure that all your information and details are kept confidential and, if you wish, you can even remain anonymous. If you do not want to make a formal report, we can also make sure to offer a listening ear and see if we can help you in other ways. 

LGBT-friendly Listings (click for details) 
Building on the success of our previous listing of trades people and services, we will soon launch a new website packed with information about products and services that are aimed to or friendly for LGBT people. If you would like your organisation/product/services to feature here, make sure to drop us an e-mail! 

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